Social media in ERP and CRM solutions

ERP & CRM integrates social media sites

ERP & CRM integrates social media sites

Social media represents a vast opportunity to connect with greater numbers of prospects and even existing customers, potentially at a fraction of your traditional marketing costs.

BatchBlue’s Batchbook CRM software is #1 and stands out as the most social solution, with social media support a central feature of its design. Indeed, BatchBlue bills itself as “Your social CRM.”  SugarCRM in its latest release has added social capability, but in a limited form, essentially allowing you to include “Activity Streams” to monitor Twitter and Facebook feeds.

  • This, however, is only a portion of the social networking integration that Batchbook provides. For example, its social media SuperTags allow you to display a contact’s blog posts, tweets, and other feed items alongside their contact history.  As our user reviews show, customers appreciate Batchbook’s unique social media integration and organization features, including its dashboard and SuperTags.
  • Another differentiator is each vendor’s focus on small business. “BatchBlue was created with one goal in mind: to create useful, user-friendly software for small businesses.” As users attest, BatchBlue is devoted to the customer experience and offers extremely easy setup and use, as well as exceptional support.
  • SugarCRM is a software company based in Cupertino, California. They produce the web application Sugar, also known as SugarCRM, which is a customer relationship management (CRM) system that is available in both open source and Commercial open source applications.
  • Sugar’s functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.“The company operates a number of websites, including its commercial website Sugarcrm.com, a development website (SugarForge.org), Sugar Exchange (for third-party extensions), and user forums.

Bottom Line: SugarCRM is an excellent product with a full array of CRM features that has been augmented by a limited degree of social media support. For small businesses looking for the most extensive social media integration, plus ease of use, exceptional support, and the lowest cost, Batchbook seems the clear choice.

Try both for FREE and decide.

About Jyoti Social
Jyotindra Zaveri (Jyoti Social). Social Media Marketing Consultant and Trainer. IT professional since ...1975 with academic credentials in electronics and electrical engineering from VJTI, Mumbai, India. Formerly worked in IBM, trained in Germany. Re-Fired not Retired! Travelled extensively from India: Bahrain, France, Germany, Italy, Japan, Malaysia, Netherlands, Singapore, Switzerland, Thailand, UAE, UK, and the USA. • Having lived through every avatar of Internet Technologies, can bring a depth of online experience. • I help companies promote their products / Services on Social Media. • Social media marketing skills: • Seven years of experience in Social Media Marketing. • Specialization in Facebook, Twitter, Instagram, Pinterest, LinkedIn, YouTube, Google+ and so on, with a proven track record. • Earned rave reviews and accolades from clients. • Social online, with an engaging personality, constant urge to share interesting content online. • Organizations outsource their Social Media Marketing to us with full confidence. • Innovative and creative, always looking to think outside-the-box with new ideas. • Authored Nine books including book on ERP. • Published three online daily newspapers. Worth noting: Specially invited by Microsoft to meet Mr. Bill Gates in Mumbai (Gates first visit to India), on 5 March 1997. Activities of interest: Practising and Teaching Scientific Meditation. Lifestyle: Vegetarian, Jain, I do not take beer or liquor. Links: Many references and testimonial videos https://goo.gl/ptI0r9 Website http://JyotiSocial.net

One Response to Social media in ERP and CRM solutions

  1. CRMnext’s social CRM tools capture information from Facebook, LinkedIn and Twitter to help gain a proper understanding of consumer mindsets. Our Social Connect solution creates Leads and Cases from social sites instantly, parallely generating real-time analytics. Redesign your sales lead management process and customer service management plan by studying customers’ tweets and comments on how they rate your products and services.

    CRMnext

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